Enterprise Excellence through Information Governance and Digital Transformation (IDC InfoBrief)

Topics: Information Management: New Thinking

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Executive Summary

A cornerstone of digital transformation is transforming document-centric business workflows, especially those related to interactions with customers and other external stakeholders.

Failure to transform document workflow and information governance processes impact the quality and integrity of information, compromise data analysis and increase risk of excessive retention.

Innovative technologies are enabling fundamental changes in managing document workflows and governing information. This offers organizations opportunities to drive competitive differentiation as well as improve bottom-line results.

At the same time, these technologies, as well as the overwhelming volume of information, present new challenges including the challenge of complying with new regulations such as General Data Protection Regulation (GDPR).

This InfoBrief describes specific benefits of driving organizational maturity across both document workflow technologies and information governance best practices for better business outcomes.

The Digital Transformation Mandate

A Focal Point of Business and Technology Strategy

Digital Transformation (DX) is enterprises’ use of 3rd Platform technologies (cloud, mobility, big data analytics, social business) to create value and competitive advantage through new offerings, new business models, and new relationships.

Information Governance and Digital Transformation

Powered by the third platform, an array of services and solutions are transforming the traditional way of doing business. These solutions are replacing disconnected workflows, manual data entry, and silos with organization-wide integration, process automation and, ultimately, maximum efficiency.

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