Here’s the Ways We Can Connect

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What Our Customer Care Team Offers:

MORE ACCESS. You can reach our Customer Care Team via email or telephone or through one of our two customer service portals. You can choose how you want to connect with us for any of your Iron Mountain service needs.

MORE SPECIALIZED AGENTS. We have Customer Care Team members who are trained in the specific Iron Mountain services you use and who specialize in your specific industry.

Records Management and Secure Shredding

MORE AVAILABILITY. Customer satisfaction is our top priority. We are 100% dedicated to providing you with a great customer experience and ensuring all of your needs are addressed in a timely manner. We are here for you 24/7/365. Connect with us any time.

MORE PERSONAL. When you call, you’ll always reach a live agent to handle your needs. We’re here to personally serve you.

Our Customer Care agents are YOUR team, designed to meet all of your needs — order placement, issue resolution, account maintenance — whatever you seek help with. And we can support your needs through our specialized industry teams — Healthcare, Legal, Government, Financial, and all others — providing you with faster resolution 24/7 .