Challenge:

A major US bank was experiencing a high level of cheque fraud. As a result, it became necessary to review a very large number of previously processed cheques in a very compressed time frame. The bank did not have the equipment, manpower, or data capture expertise and technology to process these cheques within the deadline.

Capabilities:

Iron Mountain quickly configured a solution to receive the previously imaged cheques, capture the required metadata using both automation and manual techniques, and then fed that data back to the customer.

Value Prop:

• Met required deadline and completed necessary analysis to inform their fraud system
• Leveraged the Iron Mountain solution for incident management and day-forward monitoring

Challenge:

A global financial services company was consolidating facilities nationwide, looking at how to best utilize available space. The company struggled to manage physical files, which at the time were being stored in cabinets located near specific employees who needed access to those particular files. The goal was to simplify access to these files for authorized employees as the company transitioned to a more mobile and remote workforce.

Capabilities:

Iron Mountain partnered with the customer to create and execute a holistic solution to back file highly active images and store, microform and deploy an image on demand solution for the less active files. A day forward plan was put in place for image capture and born digital documents to optimize business processing and enable employee access to information.

Value Prop:

• Lowered operating expenses
• Reduced cycle times
• Greater control and visibility into processes
• Optimized spend with day-forward process
• Uniform indexing scheme to manage older documents

Challenge:

A global professional services firm was looking to better manage human resources files, including maintaining a proper inventory of current documents. This was becoming more challenging, particularly as they rolled out a hoteling strategy that allowed an already mobile workforce even more flexibility to work anywhere.

Capabilities:

Iron Mountain created a centralized capture process to ingest Human Resources documents as they are received, validated those documents with the client’s HR database and provided an inventory of the document types along with other attributes to maintain replacement dates.

Value Prop:

• Reduced duplicate and ghost files
• Reduced costs for processing incoming documentation
• Greater compliance with up to date paperwork for employees

CHALLENGE:

Canadian wealth management firm Aligned Capital Partners wanted to streamline document management for 220 independent advisors and their clients. The goal was to improve efficiency while offering value-added opportunities for advisors to enrich their practices.

CAPABILITIES:

Advisors’ paper records are collected, scanned, stored and/ or destroyed by Iron Mountain with secure chain of custody throughout. The digital images are then uploaded to the Secure Digital Vault, customized to precisely suit the firm’s folder setup and workflow needs.

VALUE PROP:

• Aligned has all relevant records in one place.
• Productivity benefits from faster file retrievals, quicker new advisor onboarding, and more effective communications.
• 30% headcount efficiency compared to competitors

Read the full Case Study