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Customer support 24/7

Our customer support and information center can help provide you with the quickest answers to your questions, or feel free to contact us at your convenience

Customer Support

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Customer information center

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Support by servicemountain ranges

Records Management & Shred

Iron Mountain’s website now includes our Customer Support Center, a support hub that makes it easy to find the answers to your account questions.

The Customer Support Center can help you:

  • Save time — no wait time on the phone
  • Get answers to your questions in real-time, 24/7/365
  • Review our dynamic Frequently Asked Questions (FAQ’s)
  • Chat now with an agent through our Live Chat feature
  • Submit a request for assistance

 

Customer Support Center

Service specific FAQs coming soon. For now, check out how some of our other services work

 

See how it works

24-hour support for Iron Mountain customers 

Whether you have been an Iron Mountain Data Center customer for decades or have joined the family via one of the recent acquisitions, our goal is to provide every Iron Mountain data center customer with responsive, professional service 24 hours a day across the globe.

Please use the below contacts to reach us. If you were part of an acquisition, the specific contact information for your NOC/support team is also listed.

Europe (EMEA)

Asia Pacific (APAC)

Hollywood, CA

(5:00 AM – 7:00 PM PT)
323-466-9287

Moonachie and Little Falls, NJ

(8:00 AM – 9:00 PM ET)
201-807-1075

Nashville, TN

(7:00 AM - 8:00 PM CT)
615-641-7812

After hours contacts

Service specific FAQs coming soon. For now, check out how some of our other services work.

See how it works

24-Hour Support for Iron Cloud Customers

Our goal is to provide every Iron Mountain Iron Cloud customer with responsive, professional service 24-hours a day. Please use the below contacts to reach us.

North America (NA)

Email: ironcloud.support@ironmountain.com
Phone: 1-855-677-7528
Submit a ticket: For any non-critical issue, mail ironcloud.support@ironmountain.com and include IronCloud (as one word) in the Subject line to expedite assistance.

For any non-critical issue, email ironcloud.support@ironmountain.com.
For any critical issue, please call 1-855-677-7528 and ask for the IronCloud Support team.

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800-899-4766