Iron Mountain blue mountains backdrop

Invoice information

Invoice informationmountain ranges

Secure shredding and records management

Guides and service information

Reading your invoice

A new invoice format will has been in use since November 2014. The new design will make your invoice easier to read and pay. This section is designed to help you understand the information that appears on your invoice.

Get PDF version

Access to online invoice services

Introducing Invoice Gateway, an online portal with features that will make payment processing, access to invoices, and invoice reports easier and more flexible. Here are some of the features of Invoice Gateway:

  • Archive Portal - Provides access to invoices to view or download PDF copies of your invoices, as well as access to preformatted invoice data files to download.
  • Payment portal - Provides the ability to view your outstanding balance per invoice, process payments online, and set up payment scheduling capabilities.

This section is designed to help you enroll your organization's Administrator in Invoice Gateway. Please note that access to invoice gateway requires receipt of the new invoice format.

How to sign up for invoice gateway
  • Proceed to ironmountainbillingservices.billtrust.com
  • Select the Enroll Now tab and fill in the appropriate information in the form.
  • Once you’ve completed the form, be sure to select the Enroll button to complete your enrollment.
  • An activation email will be sent automatically to the email address you registered on the enrollment form.
  • Once activated, you will be able to sign in to Invoice Gateway from the homepage by clicking the Sign In tab.

Click Here to Open Invoice Gateway Enrollment Guide

Training Documentation & Demos

At Iron Mountain, we're focused on providing excellent service every day. We've listened to customers and are excited to announce a new invoice format and new invoicing services. This section contains reference documents, "how to's" and online demos to help you get started. Here you will find step-by-step instructions on how to sign up and use Invoice Gateway, an online portal with features that will make payment processing, access to invoices, and invoice reports easier and more flexible. Invoice Gateway also provides you with access to invoice procedural and reference documents.

Click here for access to training documents and online demos

Invoice package options

Your new Iron Mountain Data Protection and Recovery Invoice is designed to be concise and easy-to-read. The numbered key and sample invoice shown below explain various entries and sections of a typical invoice.

Please note that the first page of your invoice clearly indicates the Invoice Number, Payment Terms, and Due Date (number 4 in the sample invoice) as well as Iron Mountain Contact Information (number 3). When paying your Iron Mountain Invoice, please include the detachable Remittance Advice (number 6) with your payment. If you do not include the Remittance Advice, it is important that you include the invoice number on your check. For more information about how to read your invoice, please contact your Iron Mountain Account Manager.

1. Direct questions to:

Contact information for billing questions

2. Address block

Your billing address

3. Announcements

Advice, updates, and invoice-specific messaging

4. Account overview
  • Invoice number. Unique number assigned to order fulfillment and billing for services rendered
  • Invoice date. Date the invoice was created
  • Service period. Service dates included in this invoice
  • Account Id. Unique ID assigned to your account
  • Tax Id. Iron Mountain’s Tax ID number is the same on all DM invoices
  • PO number. Purchase order number supplied to Iron Mountain, if applicable
  • Total amount due. Amount due for this invoice including past due balances and total new charges
  • Due by. The date your payment is due to Iron Mountain
5. Monthly statement summary
  • New charges. Summary of storage charges within the storage period and within the service period. Summary of service, supplies, other charges, applicable taxes within the service period. Late fee assessed per your contract terms. These categorized charges are detailed on page two of the invoice.
  • Total amount due. Summary of prior balance activity and total new charges.
  • Due by. Date when payment is due to Iron Mountain, based on your contract terms and conditions.
6. Legend

Invoice reference information section

7. Account overview
  • Site Id/name Id. Unique ID assigned to your account
  • Invoice number. Unique number assigned to order fulfillment and billing or services rendered
  • Invoice date. Date the invoice was created
  • PO number. Purchase order number supplied to Iron Mountain if applicable
8. Invoice charge details
  • Description. The specific service or storage item charge
  • Quantity. The total number of units that are being charged for the corresponding line item under Description
  • Rate. The price per one (1) unit that is the charge per service or storage listed in the corresponding line item under Description
  • Amount. The total amount due for the corresponding line item listed under Description
  • Subtotal. The total amount due for all charges on this invoice page before taxes
  • Tax. The total amount of taxes due by state or province for all charges
  • Late fee on past due balance. The late fee is assessed per your contract terms
  • Total New Charges. The total amount of charges, taxes and late fee due on this invoice
9. Balance activity summary
  • Balance activity. Invoice activity since your last statement, including the total amount due from your prior invoice, payment received and applied, any adjustments made this period to prior invoices, and summary total of prior balance activity.
how-to-read-your-invoice-page-1
how-to-read-your-invoice-page-2

Iron Mountain has standardized vaulting service pricing for containers based upon container size categories.  In order to fairly account for the current differences between items, pricing for each container size category will be calibrated on a weighted average basis according to actual inventory; once the weighted average is determined, it will not vary if the mix of container types within a category changes.  As a result, some of your individual invoice items will be increased or decreased.  For a detailed example of a weighted average calculation, see below.

For example, if a customer has the following containers within the Medium Container Category:

3 CONTAINER - 5 1/4 FLOPPY (CAP = 12), with a price of $30
4 CONTAINER - DLT (CAPACITY = 32), with a price of $32
10 CONTAINER - TUB (MEDIUM), with a price of $28

With weighted average, the new monthly price per item would be $29.29.  

Weighted average says to actually take account of all the items you have, so that calculation would be:

CONTAINER - 5 1/4 FLOPPY (CAP = 12) 

$30

CONTAINER - 5 1/4 FLOPPY (CAP = 12)

$30

CONTAINER - 5 1/4 FLOPPY (CAP = 12)

$30

CONTAINER - DLT (CAPACITY = 32) 

$32

CONTAINER - DLT (CAPACITY = 32) 

$32

CONTAINER - DLT (CAPACITY = 32)  

$32

CONTAINER - DLT (CAPACITY = 32)

$32

CONTAINER - TUB (MEDIUM)

$28

CONTAINER - TUB (MEDIUM)

$28

CONTAINER - TUB (MEDIUM)

$28

CONTAINER - TUB (MEDIUM)

$28

CONTAINER - TUB (MEDIUM)

$28

CONTAINER - TUB (MEDIUM)

$28

CONTAINER - TUB (MEDIUM)

$28

CONTAINER - TUB (MEDIUM)

$28

CONTAINER - TUB (MEDIUM)

$28

CONTAINER - TUB (Medium)

$28

Total 

$498

Quantity

17

Weighted Average Price  

$29.29

Weighted Average is determined by dividing the sum of all Monthly prices and dividing by the total number of items.  For the above example, the calculation would be as follows:

Sum of all total Monthly Prices: $498
Divided by Total Number of Items: 17
Equals Weighted Average Price: $29.29

A similar calculation will be executed for each container size category.