Transportation Services

Your business demands that you are able to access the right information when and where needed - safely, securely, and accurately. To that end, Iron Mountain's transportation services allow you to tailor both the service timeframe as well as the exact pickup/delivery point for each request.

In either case, Iron Mountain can accommodate your needs through Iron Mountain Connect™ - our online customer portal. Through Iron Mountain Connect, you can specify information about each Carton or File and be confident that you will be able to easily locate your required information when you need it.

The following provides an overview of your transportation service options and their billing implications.

Records Management

Delivery Services

There are two types of regular delivery services, Half Day Delivery and Next Day Delivery. The transportation fees for these service levels differ based upon the service timeframe requested.

In those cases where you need service outside our regular delivery, you may request a Rush Service. Rush options include Rush Delivery - Business Dayor Rush Delivery - Weekends/Holidays/After Hours. These expedited service options will ensure that you receive your requested information in a faster timeframe.

Note that when a rush transportation service is selected, the Retrieval service charge that accompanies the Trip Charge is elevated to a Rush Retrieval service as well. For more explanation of this, please see the service definitions in the Glossary.

Certain transportation services may be completed outside of Business Hours. Iron Mountain makes best efforts to complete Transportation Services as scheduled. Traffic, weather, and other conditions beyond our control may prevent us from meeting the scheduled transportation timeframe.

Transportation of Cartons from your site to Iron Mountain is normally performed using the Regular Pickup service. You can request a Rush Pickup - Business Day service if you have a need for faster pickup.

Preparation for Pickup

Prior to the arrival of the Iron Mountain representative scheduled to pickup Cartons or Files, you need to have packed all Files returning to Iron Mountain into Cartons or Packages. For new deposits for storage, you should affix an Iron Mountain barcode label to each Carton and complete all required forms. Please make sure your items are ready, as unprepared Items may result in a charge for Wait Time.

At Iron Mountain, our primary focus is on providing accurate, timely service that safeguards your important information.

Iron Mountain has adopted security procedures and technology to help secure your records in transit. This includes our InControl™ technology platform. InControl ensures the protection of information while it is in transit with patent-pending security, real-time tracking, and auditable chain of custody.

We ask that you cooperate with our representatives as our procedures require the acknowledgement of each transportation service by signing our scanners or forms upon completion of the service. Iron Mountain cannot be responsible for transported Items unless receipt is confirmed through this process.

Because we realize that quality employees drive quality service, Iron Mountain screens our representatives through background checks. Transportation services are normally performed by Iron Mountain personnel using company vehicles. However, we also utilize third party transportation services.

Program Services are outlined in your Pricing Schedule. For definitions of terms used in the Pricing Schedule, see Glossary.

For additional services not included on your Pricing Schedule, see Additional Services.

A customer can file a claim to report that Iron Mountain did not meet the expected service level for Rush Service delivery orders. Customers wishing to file a claim MUST submit the claim form within 30 days of the Invoice Date for that particular order. Please complete the form below to submit your claim.

Instructions for completing form:

  1. Complete all fields.
  2. Submit one Claim Form per order number. Your order number will be your claim number.
  3. Click Submit to send your claim to an Iron Mountain claims agent.
  4. Customers will receive an email confirmation from the Iron Mountain claim processing team when the claim has been received.
  5. Please allow 2 – 3 weeks for your claim to be processed.
  6. When the claim has been processed, you will receive one (1) of the following emails:
    a. Approved –The customer will be sent an approval email stating that the claim was approved and their next monthly invoice will reflect the credit.
    b. Not Approved – The customer will receive an email stating the claim was not approved with supporting details.

Data Protection

Delivery Services

There are two types of regular delivery services, Half Day Delivery and Next Day Delivery. The transportation fees for these service levels differ based upon the service timeframe requested.

In those cases where you need service outside our regular delivery, you may request a Rush Service. Rush options include Rush Delivery - Business Dayor Rush Delivery - Weekends/Holidays/After Hours. These expedited service options will ensure that you receive your requested information in a faster timeframe.

Note that when a rush transportation service is selected, the Retrieval service charge that accompanies the Trip Charge is elevated to a Rush Retrieval service as well. For more explanation of this, please see the service definitions in the Glossary.

Certain transportation services may be completed outside of Business Hours. Iron Mountain makes best efforts to complete Transportation Services as scheduled. Traffic, weather, and other conditions beyond our control may prevent us from meeting the scheduled transportation timeframe.

Transportation of Items from your site to Iron Mountain is normally performed using the Scheduled Service. You can request Standard Special or Critical Special service if you have a need for faster pickup/delivery.

Preparation for Pickup

Prior to the arrival of the Iron Mountain representative scheduled to pickup Container or individual Media, you need to have packed all Media returning to Iron Mountain into Closed Containers or Transport Containers. For new storage items, you should affix an Iron Mountain barcode label to each Container and complete all required forms. Please make sure your items are ready, as unprepared Items may result in a charge for Wait Time.

At Iron Mountain, our primary focus is on providing accurate, timely service that safeguards your important information.

Iron Mountain has adopted security procedures and technology to help secure your media in transit. This includes our InControl™ technology platform. InControl ensures the protection of information while it is in transit with patent-pending security, real-time tracking, and auditable chain of custody.

We ask that you cooperate with our representatives as our procedures require the acknowledgement of each transportation service by signing our scanners or forms upon completion of the service. Iron Mountain cannot be responsible for transported Items unless receipt is confirmed through this process.

Because we realize that quality employees drive quality service, Iron Mountain screens our representatives through background checks. Transportation services are normally performed by Iron Mountain personnel using company vehicles. However, we also utilize third party transportation services.

Program Services are outlined in your Pricing Schedule. For definitions of terms used in the Pricing Schedule, see Glossary.

For additional services not included on your Pricing Schedule, see Additional Services.